Terms of Service

1. Agreement and eligibility

By creating an account or using VooDealer, you agree to these Terms. You represent that you are authorized to act for the dealership or business named on the account and can enter into this agreement in Canada. If you do not agree, do not use the service.

2. The service

VooDealer provides hosted dealership websites, vehicle inventory tools, lead capture and CRM features, media storage, analytics, domains, billing features, and AI-assisted content tools. Features and limits vary by plan. We may improve or change the service, provided we do not materially reduce a paid plan’s core functionality without reasonable notice.

3. Accounts and security

• You must provide accurate account information and keep credentials confidential.
• You are responsible for activity under your account and for promptly reporting suspected unauthorized access.
• We may verify, approve, suspend, or reject accounts to prevent fraud, abuse, or unlawful activity.

4. Trials, subscriptions, and payment

Trial availability and duration are shown at signup. Paid service begins when you complete checkout or otherwise accept a paid order. Prices are in Canadian dollars unless stated otherwise and applicable taxes may be added. Subscriptions renew for the period shown at checkout until cancelled. You may manage billing through the account settings or contact us. Fees already incurred are non-refundable except where required by law or expressly stated.

5. Dealer content and responsibilities

You retain ownership of vehicle data, photos, videos, branding, messages, and other content you provide. You give VooDealer a limited licence to host, process, reproduce, and display that content only as needed to operate and improve the service. You are responsible for ensuring your listings, prices, financing statements, warranties, advertising, and customer communications are accurate and lawful.

6. Leads, privacy, and electronic messages

Dealers are responsible for their own collection and use of shopper and lead information, including providing required notices, obtaining consent for marketing communications, and honouring unsubscribe choices. You must comply with applicable privacy, consumer protection, and anti-spam laws. VooDealer must not be used to send unsolicited or misleading messages.

7. AI-assisted features

AI output is a draft, may be incomplete or incorrect, and must be reviewed by an authorized person before it is published or sent. Do not submit highly sensitive information, credit reports, banking details, government identifiers, or information you are not permitted to process. You remain responsible for final listing claims and customer communications. VooDealer does not provide legal, financial, credit, or professional advice.

8. Acceptable use

You may not use VooDealer to break the law, infringe rights, misrepresent vehicles or financing, distribute malware or spam, probe or bypass security, scrape the service at scale, interfere with other users, or train competing models from the service without written permission.

9. Third-party services

Some functions depend on providers such as payment processors, cloud hosting, vehicle-data services, email delivery, domain services, and AI providers. Their terms may also apply. We are not responsible for a third-party service outside our control, but we remain responsible for our obligations regarding personal information under our control.

10. Availability and disclaimers

We work to keep VooDealer secure and available, but the service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not guarantee uninterrupted operation, a specific search ranking, lead volume, vehicle sale, financing approval, or business result.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, goodwill, or data. VooDealer’s aggregate liability arising from the service will not exceed the fees paid by you to VooDealer in the three months before the event giving rise to the claim. This section does not limit liability that cannot legally be limited.

12. Suspension and termination

You may stop using the service and cancel a subscription through the available billing tools. We may suspend or terminate access for material breach, non-payment, security risk, fraud, abuse, or legal necessity. Where practical, we will give notice and an opportunity to cure. Sections that by their nature should survive termination will survive.

13. Governing law and contact

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts located in Ontario will have exclusive jurisdiction unless applicable law requires otherwise. Questions may be sent to info@voodealer.com.